Telephonist

An exciting opportunity to join our Front of House team

Seasonal Telephonist

Join the team at one of the finest private international clubs in the world. Just half an hour from Glasgow, Loch Lomond Golf Club is often described as one of the most beautiful places on earth, and its members can enjoy golf, luxury accommodation, fine dining, country pursuits and a luxurious spa. As part of our team, you will look after a discerning membership spanning over 30 countries world-wide.

We are looking to recruit a highly motivated, enthusiastic, and hard-working individual to join our Front of House team.   We require confident employees with outgoing and friendly personalities who are willing to go over and above the expectations of our Members to provide first class service.

We require candidates with exceptional customer service and organisational skills who are flexible and have the ability to work well under pressure during the busy season and be able to demonstrate excellent timekeeping and attendance.

Hours: Part Time; working a rolling Rota of 3 days on 3 days off, 10am – 4.30pm

Contract: Seasonal 1st June until 31st October 2024

Pay: £12.00 per hour

We like to reward our employees with:

  • Monthly gratuity payment
  • Complimentary Staff meals
  • Spa discounts for you, your family & friends
  • 30% discount for staff on Ishga & Germaine products
  • 40% off all retail in our ProShop
  • Gym membership available from 1st November to 31st March, making use of our state-of-the-art Matrix Gym.
  • Staff can play one round of golf per month (April – October) at a cost of £3.
  • Refer a friend scheme

Please have a look at our benefits page to see what we offer our employees

Role:

  • To ensure the smooth, professional operation of the switchboard within Loch Lomond Golf Club at all times, including handling incoming, outgoing and internal telephone calls in a polite, efficient and professional manner
  • To assist receptionist at the front desk during busy times and on occasion covering reception shifts where necessary.
  • Assist with any administrative duties for the Front of House and other departments when necessary.
  • To provide a warm, friendly welcome to all members, guests and visitors ensuring that the highest standards of customer care are always delivered.
  • To maintain excellent levels of communication between the Front of House team and all other departments within Loch Lomond Golf Club.

Person:

  • Previous experience in a telephonist/reception role would be advantageous.
  • You must be able to demonstrate your commitment to providing excellent customer care and have organisational skills.
  • You must be able to work well under pressure and still provide a first-class service.
  • You must be able to drive and have the means of getting to and from Loch Lomond Golf Club without using public transport due to our rural location.
  • You must be computer literate and competent when using Microsoft Word, Excel, Outlook and the Internet
  • You will have a polite and confident telephone manner with the ability to anticipate members and guests needs and a ‘can do’ attitude.
  • You must have the right to live and work in the UK

Vision

“Providing the finest Members experience, whilst engaging in climate change adaptation, protecting nature, benefiting communities and conserving resources”.

Our Commitment:

Prioritising our people and the environment is embedded into the fabric of the Club. Our workplace culture is values driven with a focus on nurturing, leadership, and integrity. We are committed to operating in a way that has a positive impact on the environment and our community.

If you feel you have the desired qualities and skills required and this position is of interest to you, we would be delighted to hear from you. Please click on the Apply button which will direct you to a Sage application form where you will be able to attach your CV and cover letter.