Reservations Agent

40hrs per week primarily Monday – Friday with at least 1 weekend per month
Competitive salary with excellent benefits and perks

40hrs – Primarily Monday – Friday with at least one weekend a month

We are currently recruiting for a highly motivated, enthusiastic and hard-working individual to join our Reservations Team. We are interested in people who will take pride in their work and have an eye for attention to detail.  We require confident employees with flair and individuality with an outgoing & friendly personality.  Due to the nature of our department, we require someone with strong administrative skills and an excellent telephone manner.

You will be asked to work as part of a team as well as being able to take your own initiative and work individually.  We will require an individual with great customer service skills, organisational skills and flexibility.

Your role will require you to provide information relating to club facilities (including Accommodation, Golf, Spa, Transport, Outdoor Pursuits and Restaurants) to members and their guests via phone/email and/or in-house requests, as well as daily responsibilities pertaining to the club reservations Department. Driving license is essential due to the remote location of the business.

Duties & Responsibilities

  • Dealing with incoming and outgoing communication with members and guests, via telephone, email and face to face.
  • Developing an understanding of relevant services and procedures in order to assist members with enquiries and requests.
  • Ensure that all member reservation databases are maintained and updated on a daily basis.
  • Complete filing on a daily basis, must be completed by the end of each working day.
  • To create a complete reservation service for members & guests and to provide information regarding Club facilities, including Accommodation, Golf, Dining, Spa, Transport, Outdoor Pursuits and Events to members and their guests via, phone, email, fax or in house requests.
  • Relay accommodation availability along with rate information and cancellation policy.
  • Take reservations for golf tee times in accordance with the Club Guide.
  • Actively sell and reserve dining reservations, transport, and outdoor pursuits.
  • Actively sell and reserve spa treatments, encouraging early spa reservations through the accommodation incentive.
  • Actively sell and promote club events and the Club for member event usage.
  • Review all reservations for the following day ensuring that all details are correct, and information is distributed to relevant departments.
  • Ensure emails are checked throughout the day and respond as warranted.
  • Continuously keep yourself up to date with all Club facilities and offerings such as new menus, spa promotions, club events etc.
  • Ensure that member feedback whether this is positive or constructive is handled in a professional and timely manner.
  • Exceed all member expectations at all times through excellent service and to ensure members always feel welcomed at The Club.
  • Effectively communicate all company initiatives and values in a clear and professional manner, be it internally or externally.

Please have a look at our benefits page to see some of the benefits our employees enjoy.

If you feel you can meet the requirements above and would like to be part of a professional and passionate team, please apply by sending your full CV and a tailored covering letter stating why you wish to be considered for the role.