Kirsty Clark

Graduate Management Trainee

I started the management training programme at Loch Lomond Golf Club in April 2013. It was clear from the very beginning that the main purpose of the Club (and therefore the staff) is to provide a high quality experience for the members, on a very individual basis, whether they are on the golf course, enjoying a range of other activities or relaxing in the clubhouse.

The initial two weeks induction gave me a chance to see all the different areas of the Club from front of house, golf course, dining areas and bars to the less obvious but clearly important functions such as HR, IT and security. We also spent a day at the sister club Dundonald, in Ayrshire.

Since then I have worked largely in the food and beverage area and more recently in reception. Food and beverage has involved working in fine dining as well as the more relaxed restaurants and bars. Initially I was doing waitress and bar duties, but after a short time was asked to work in a supervisor capacity. The hours were long at times, but the work was always interesting, and colleagues supportive. I've learned many skills and know how important it is to provide a high quality table service as well as having to think on my feet when things don't go exactly to plan.

Working in reception has involved being responsible for the smooth running of the Club in the evenings or overnight. I was given a couple of weeks training before being left on my own, and this role has involved looking after the members who are staying overnight or arranging transport for those who are travelling home. The accounts for the day are processed by the night auditor, and information is prepared for the following day.

The Club is a little quieter between the festive season and Easter so I will spend some time in a number of different departments over the next few weeks. I have a particular interest in event management and so will be moving on to work in that department in the near future.

I have also been given the opportunity to develop my driving skills and have been supported to get my advanced driving certificate.

Overall I have learned a range of new skills, not all to do with management, but all related to learning how the Club runs and how to provide a very high standard of service. I have been flexible about my roles, worked hard, and at times long hours, but overall have found the experience very rewarding and look forward to seeing what the rest of the programme will bring.

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