Hospitality Internship Program

Do you love food? Do you have an eye for detail? Are you naturally hospitable - a people's person who loves interacting with guests however busy you might be? Do you have great attention to detail? Are you a bit of a perfectionist? Are you professional, organised, outgoing and relish the thought of making a lasting first impression as guests are welcomed to the Golf Club? If the answer is YES, then you will fit right on in at Loch Lomond where you will skillfully learn the art of Hospitality. We will train you how to perform to the highest standards and then in the second year, learn how to train others to attain these exceptionally high standards too.

Just half an hour from Glasgow, Loch Lomond Golf Club is often described as one of the most beautiful places on Earth, and its Members can enjoy golf, luxury accommodation, country pursuits and a Spa. As part of our team, you will look after a discerning Membership spanning over 30 countries world-wide.

Loch Lomond Golf Club’s Hospitality Internship Programme provides amazing opportunities for undergraduates and graduates, and those wishing to make a head start in a career in hospitality management. Our comprehensive, 18- 20 month programme will prepare you for a rewarding career, working alongside experienced managers in all departments, where your skills and talents will be honed through first-hand experience of hospitality in a 5 star environment. Whether or not you have experience in hospitality, our objective is to create a solid foundation on which you can build your career.

1st Year- Front of House Intern: Your first season is spent under the watchful eye of our team of highly skilled and experienced Front of House, Concierge and Night Management. This is a unique opportunity to watch and learn from those already experienced in their field, asking questions along the way. You will be trained on all aspects of reception, Night Audit and concierge duties, as well as how to liaise seamlessly with all departments linking into Front of House such as reservations, accounts, transport, Housekeeping and F&B.

1st Year- Food and Beverage Intern: Your first season will be spent under the watchful eye of our highly skilled and experienced Food and Beverage managers. You will be trained on department standards, such as our casual brasserie style restaurant, to fine dining and events.

Winter department rotations: During winter season, you will gain knowledge and experience in a variety of departments including Accounts, HR, IT, Maintenance, Housekeeping, reservations and Golf Course Maintenance.

Year 2: You will be exposed to operational and management meetings, participate in individual and group projects, take on more responsibilities for training and assessing new team members, as well as taking on more supervisory and team lead roles.

Our Training program includes:

·         Equipping you with the practical front-line skills to deliver an exceptional customer service experience every time.

·         How to move customer service from 5 star to 6 star with an emphasis on creativity in delivering the customer promise and how you will make someone fell special.

·         Developing a winning team with good communication, honesty, mutual respect and achieving clear goals.

·         Developing a strong business acumen and commercial awareness.

·         Problem solving and thinking on your feet.

·         Self-development of your knowledge and skills.

·         Building on the passion and the love of the job you do.

·         Recognised qualification

Modern Apprenticeship Qualification

·         1st Year- You will complete level 2 of the SVA

·         2nd Year- You will complete level 3 of the SVA

·         IOSH- Institute of Safety & Health

·         Leadership potential (Managing People for Growth Programme)

Career advancement is the ultimate goal of this flexible training programme which provides the framework for gaining the necessary skills, knowledge and experience for future opportunities. First of all, we demonstrate what it takes to build a winning culture within a successful business, then we will train you how to lead a team before layering on responsibility and accountability which take place during your second season.

Upon successful completion of our Hospitality Internship Programme you will be rewarded with a Loch Lomond Certificate of Excellence and provided with a pathway to success to further your career.

In addition to salary, 30 days holiday per year, end of season gratuity payment, uniforms, complementary meals and staff discount benefits and golf, we can also arrange accommodation.

Please apply through the recruitment page. http://www.lochlomondrecruitment.com/vacancies

Graduate Management Trainee's Testimonials

 

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Leanne Goodison

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Byron Boyd

Graduate Trainee Kirsty

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summer Summer Bradford